OperioSaaS Metrics
PRODUCTION
EXECUTIVE · SAAS METRICS
SaaS Metrics
The numbers that matter to founders, investors and leadership — recurring revenue, retention, unit economics and forecasts across the Operio platform.
Monthly Recurring Revenue
$42.5k
+6.4%QoQ growth
Annual Recurring Revenue
$510k
run rate
Avg Revenue / Account
$3,036
ARPA · 14 paying
Customer Lifetime Value
$97.2k
LTV · 7.6× CAC
Customer Acquisition Cost
$12,750
5-mo payback
Gross Revenue Retention
97.4%
GRR · monthly
Net Revenue Retention
102.4%
NRR · incl. expansion
Monthly Churn Rate
2.6%
revenue churn
Executive Insights
Revenue Growth
+6.4%
Expansion Revenue
$179.7k
Customers At Risk
1
Renewal Pipeline
$47.3k
Partner Revenue
$19.7k
Retention RiskCritical
1 customers show declining workforce activity or low adoption and should be reviewed by Customer Success.
Recommended: Assign a success manager and schedule outreach
Billing AttentionHigh
$6,827 across 3 invoices are overdue or failed and need collection follow-up.
Recommended: Follow up on outstanding invoices this week
Expansion OpportunityHigh
9 customers are eligible for plan upgrades or add-ons, representing approximately $179,664 in monthly expansion revenue.
Recommended: Engage top accounts with tailored upsell offers
Revenue GrowthMedium
MRR increased 6.4% this quarter, driven primarily by Enterprise and Professional customers.
Recommended: Review revenue composition and protect top accounts
Health WatchMedium
7 tenants are in the Watch band (health 60–79). Early engagement can prevent escalation to at-risk.
Recommended: Review watch-list accounts before next cycle
MRR Growth
+6.4% QoQARR Growth
USDCustomer Growth
Churn Trend
Expansion Revenue
$179,664/mo upsell potential
Revenue by Country
$42.5kMRR
🇯🇲 Jamaica19903
🇳🇬 Nigeria22598
Revenue by Plan
Executive Insights
by industry segmentFastest Growing Segment
Utility2 new accounts in last 8 months
Highest Revenue Segment
Utility$13,346/mo · 5 accounts
Highest Churn Segment
Utility20% of accounts at risk or lost
Highest Adoption Segment
Infrastructureavg adoption score 73
Revenue Cohorts
by customer start month| Customer Start Month | New Customers | Current Revenue | Retention % |
|---|---|---|---|
| Jun 2026 | 3 | $0 | |
| Mar 2026 | 1 | $3,159 | |
| Nov 2025 | 1 | $5,805 | |
| Jul 2025 | 1 | $0 | |
| May 2025 | 1 | $0 | |
| Jan 2025 | 1 | $2,879 | |
| Oct 2024 | 2 | $2,179 | |
| Jun 2024 | 1 | $1,539 | |
| Jan 2024 | 1 | $2,399 | |
| Nov 2023 | 1 | $890 | |
| Oct 2023 | 1 | $1,449 | |
| Aug 2023 | 1 | $5,609 |
Revenue Forecast
at +4.5% MoMNext 3 Months
$48.4k+$5.9k MRR · $581.3k ARR
Next 6 Months
$55.2k+$12.7k MRR · $662.6k ARR
Next 12 Months
$71.7k+$29.2k MRR · $860.8k ARR
Projection compounds the trailing 6-month average growth rate. Excludes one-off expansion and seasonality.